The importance of readily available spare parts in the machining industry: a commitment to excellence
Why are readily available spare parts so important in the machining industry?
In the fast-paced world of machining and automation, downtime is a costly burden that can disrupt schedules, delay deliveries and ultimately impact the bottom line. At RoboJob, we understand that the key to minimising downtime lies in the availability of spare parts. That is why we have made substantial investments to enhance our spare parts inventory, ensuring our customers experience unparalleled continuity in their production processes.
How is RoboJob expanding its spare parts capacity?
Recently, RoboJob moved into a new building that is three times larger than our previous facility. This move is not just about increasing physical space; it’s a testament to our commitment to growth and improvement. Our production capacity has tripled, allowing us to meet the growing demands of our customers more efficiently. In line with this expansion, we have also established a state-of-the-art warehouse, stocked with significantly more spare parts than ever before.
How important are readily available spare parts to our customers?
A recent poll on LinkedIn provided us with valuable insights into what our customers and industry professionals value most. We asked: “In the machining industry, how important do you consider readily available spare parts for your machines and automation?” The results were very clear:
- 68% of respondents stated that it is crucial: downtime is costly.
- 28% said it is very important: for continuity.
- 0% indicated it is important: gives reassurance.
- 4% mentioned it is not important: rarely need any.
The overwhelming majority underscored the critical importance of having spare parts readily available. The 4% who indicated that spare parts are rarely needed are likely already benefiting from the reliability of RoboJob systems, highlighting our commitment to quality and durability.
Why does RoboJob invest in spare parts, no matter the cost?
At RoboJob, we believe that investing in spare parts is an investment in our customers’ success. By maintaining a comprehensive inventory of spare parts, we provide a safety net that ensures our customers can maintain their production schedules without interruption. This commitment to continuity sets us apart from other automation suppliers in the market.
We recognise that the cost of downtime far exceeds the cost of maintaining an extensive inventory of spare parts. This understanding drives our dedication to keeping our warehouse fully stocked, ensuring that we can quickly respond to any needs that arise. Our goal is to give our customers peace of mind, knowing that no matter what happens, RoboJob is prepared to support them.
How do industry leaders manage spare parts?
We are not alone in recognising the importance of spare parts. Our key supplier, FANUC, operates a large European warehouse in Luxembourg, ensuring it can promptly meet the needs of its customers across Europe. Similarly, CNC machine manufacturer Mazak has established its European Spare Parts Center in Haasrode, a mere 30 minutes from RoboJob’s headquarters.
These industry leaders understand that the availability of spare parts is not just a convenience; it is a critical component of customer service and operational efficiency. By aligning our spare parts strategy with these industry best practices, RoboJob ensures that we remain at the forefront of the automation industry, providing unparalleled support to our customers.
Conclusion: setting the standard in spare parts availability
The importance of readily available spare parts in the machining and automation industry cannot be overstated. At RoboJob, we have taken significant steps to ensure that our customers can rely on us for continuous, uninterrupted production. Our new warehouse, expanded inventory and unwavering commitment to customer satisfaction demonstrate that we are willing to go above and beyond, no matter the cost. By investing in spare parts, we invest in the success and continuity of our customers’ operations, solidifying RoboJob’s position as a leader in the automation market.
Frequently asked questions about spare parts for CNC Automation
Why are readily available spare parts important in the machining industry?
Downtime is costly: it disrupts schedules, delays deliveries and impacts the bottom line. Readily available spare parts keep machines and automation running, which is why 96% of respondents in a RoboJob LinkedIn poll called them crucial or very important.
Does RoboJob keep spare parts in stock?
Yes. RoboJob moved into a new building three times larger than its previous facility and set up a state-of-the-art warehouse, stocked with significantly more spare parts than ever before.
What did RoboJob’s LinkedIn poll on spare parts show?
68% of respondents said readily available spare parts are crucial because downtime is costly, 28% said they are very important for continuity, 0% said important and 4% said not important because they rarely need any.
Where are FANUC’s and Mazak’s European spare parts centres?
FANUC operates a large European warehouse in Luxembourg. Mazak has its European Spare Parts Center in Haasrode, Belgium, about 30 minutes from RoboJob’s headquarters.
How do I get spare parts or support for my RoboJob system?
Contact the RoboJob team with your question or request. Thanks to its expanded spare parts inventory, RoboJob can respond quickly to keep your production running.