EXPANDING OUR HORIZONS: TRIPLING OUR CAPACITY
Recently, RoboJob moved into a new building that is three times larger than our previous facility. This move is not just about increasing physical space; it's a testament to our commitment to growth and improvement. Our new production capacity has tripled, allowing us to meet the growing demands of our customers more efficiently. In line with this expansion, we have also established a state-of-the-art warehouse, stocked with significantly more spare parts than ever before.
LISTENING TO OUR CUSTOMERS: THE VALUE OF SPARE PARTS
A recent poll on LinkedIn provided us with valuable insights into what our customers and industry professionals value most. We asked: "In the machining industry, how important do you consider readily available spare parts for your machines and automation?" The results were very clear:
68% of respondents stated that it is Crucial: Downtime is costly.
28% said it is Very important: For continuity.
0% indicated it is Important: Gives reassurance.
4% mentioned it is Not important: Rarely need any.
The overwhelming majority underscored the critical importance of having spare parts readily available. The 4% who indicated that spare parts are rarely needed are likely already benefiting from the reliability of RoboJob systems, highlighting our commitment to quality and durability.
A COMMITMENT TO CONTINUITY: NO MATTER THE COST
At RoboJob, we believe that investing in spare parts is an investment in our customers' success. By maintaining a comprehensive inventory of spare parts, we provide a safety net that ensures our customers can maintain their production schedules without interruption. This commitment to continuity sets us apart from other automation suppliers in the market.
We recognize that the cost of downtime far exceeds the cost of maintaining an extensive inventory of spare parts. This understanding drives our dedication to keeping our warehouse fully stocked, ensuring that we can quickly respond to any needs that arise. Our goal is to provide peace of mind to our customers, knowing that no matter what happens, RoboJob is prepared to support them.
LEARNING FROM THE BEST: INDUSTRY LEADERS IN SPARE PARTS MANAGEMENT
We are not alone in recognizing the importance of spare parts. Our key supplier, FANUC, operates a large European warehouse in Luxembourg, ensuring they can promptly meet the needs of their customers across Europe. Similarly, CNC machine manufacturer Mazak have established their European Spare Parts Center in Haasrode, a mere 30 minutes from RoboJob's headquarters.
These industry leaders understand that the availability of spare parts is not just a convenience; it is a critical component of customer service and operational efficiency. By aligning our spare parts strategy with these industry best practices, RoboJob ensures that we remain at the forefront of the automation industry, providing unparalleled support to our customers.
CONCLUSION: SETTING THE STANDARD IN SPARE PARTS AVAILABILITY
In conclusion, the importance of readily available spare parts in the machining and automation industry cannot be overstated. At RoboJob, we have taken significant steps to ensure that our customers can rely on us for continuous, uninterrupted production. Our new warehouse, expanded inventory, and unwavering commitment to customer satisfaction demonstrate that we are willing to go above and beyond, no matter the cost. By investing in spare parts, we invest in the success and continuity of our customers' operations, solidifying RoboJob's position as a leader in the automation market.